1. Visit the [Payment Google]
2. Sign in using your Google account. After successfully signing in, click Continue

3.Fill in the form based on the instructions below:

• Choose Mobile Carrier as the payment method
• Enter the phone number that is linked to your DANA account
• In the Correlation ID section, you can enter the Merchant Order ID located in your transaction proof in the DANA app
• When you describe the issue, explain that the transaction is made using DANA.
• Fill in all the information needed and click Submit

• Google will validate your refund request first. This process will take 1 – 4 working days.