If you're having a problem with your eSIM, please follow these steps:
- Restart your device.
- Turn on mobile data, set your eSIM as the primary SIM and enable data roaming.
- Turn the eSIM off and on in your device settings.
If the issue remains, try to choose the network operator manually:
- Go to Network Operators or Network Selection.
- Turn off Select Automatically.
- Choose a provider covered by the eSIM and try again.
You can also go to the FAQ section at the product details page and tap What's the expiry date of my eSIM? to view the full network operators list. Tip for Japan: We recommend you to use SoftBank network for the best services.
