Your QRIS transaction status is in real-time. If the payment has not been received by the merchant, please follow these steps:

1. Make sure your DANA account's monthly transaction limit is not exceeded.
2. Make sure you use the latest DANA app version.
3. Make sure you have a stable internet connection.
   4. If the steps above are unsuccessful and payment still has not been received by the merchant, here is what you can do:
4. If the status of the transaction is successful in DANA but the merchants have not received the money, the merchant can contact the acquirer by including the Reference Number listed in the transaction status in the DANA app. Below is the list of acquirer customer service that you can contact directly:
5. BCA (1-500-888 or e-mail halobca@bca.co.id)
6. BNI (1-500-046 or e-mail bnicall@bni.co.id)
7. Mandiri (14000 or e-mail mandiricare@bankmandiri.co.id)
8. Shopee (021-39500300 or e-mail help@support.shopee.com)
9. Netzme (e-mail support@netzme.id or Whatsapp 0813-8861-8933)
10. Nobu (1-500-278 or e-mail nobucall@nobubank.com)
11. Yukk (Website https://yukk.co.id/id/contact-us)
12. Paydia (Whatsapp 0812 8570 7777 or e-mail cs@paydia.id)
13. Danamon (1-500-090 or e-mail hellodanamon@danamon.co.id)
14. Mandiri (14000 or e-mail mandiricare@bankmandiri.co.id)
15. Gopay (1-500-729 or e-mail customerservice@gopay.co.id)
16. Tmoney (Whatapp 0822-2800-0720 or e-mail customerservice@tmoney.co.id)
17. If you need any assistance regarding your transaction in the DANA app, you can contact DIANA (Digital Assistant DANA) through the Transaction History Page or 'Me' Page.