After topping up your DANA balance, the total amount should increase in real time. If the amount is not added to your balance, please follow the steps below:

• Check the proof of transfer and make sure you enter the phone number registered in DANA.
• Make sure your internet connection is stable and try again in a few moments.
• Make sure your DANA Balance hasn’t reached its limit.
• Please close your DANA app first then clear the DANA app’s cache.
• Make sure your DANA app is updated to the latest version via the Google Play Store or App Store.
• Please change to another network (wifi or cellular).
• Disable the VPN if you are currently connected to a VPN.
• Make sure the transaction you have made has been recorded in the “History” menu with the description “Top Up” in the DANA app.

If your bank balance has decreased and the status of your transaction is successful, you can contact the bank's customer service below.

National Bank 1 Bank BCA and BCA Syariah 1500888 2 Bank Mandiri 14000 3 Bank Mandiri Syariah 14040 4 Bank BNI and BNI Syariah 1500046 5 Bank BRI 14017 or 1500017 6 Bank CIMB Niaga and Niaga Syariah 14041 7 Muamalat 1500016 8 BTPN 1500300 9 Jenius 1500365 10 BRI Syariah 1500789 11 BTN 1500286 12 Permata 1500111 13 Danamon 1500090 14 Maybank 69811 15 Mega 60010 or 1500010 16 Sinarmas 1500153 17 Commonwealth 1500030 18 Bukopin 14005 19 OCBC NISP 1500999 20 Citi 69999 21 Panin Bank 1500678 or 60678 22 Woori Saudara 1500012 23 UOB Indonesia 14008 24 J Trust (021) 2926100 25 Standard Chartered Bank 68000 26 SBI Indonesia (021) 39838747 or 08001724636 27 Rabobank 1500080 28 QNB Indonesia (021) 30055300 29 MNC International 1500188 30 Shinhan Bank 500881 31 Mestika 14083 32 Mayapada 1500029 33 Maspion (031) 5316999 34 KEB Hana 1500021 35 HSBC 64722 36 Deutsche AG (021) 29644401 or (0231) 28954500 37 DBS 1500327 or 69327 38 Capital (021) 27938989 39 Bumi Arta (021) 3142121 or 08041401221 40 ANZ Indonesia (021) 27586777 41 Eximbank (021) 39503600 42 China Construction Bank (021) 5663809 or (021) 5668292 43 UOB 14008 44 Bank Sumitomo Mitsui Indonesia (021) 80862500 45 Bank Resonia Perdania (021) 5701445 46 Bank Bumi Arta (021) 2300455 or (021) 2300893 47 BNP Paribas (021) 23586262 48 Bank Nusantara Parahyangan (022) 82560100 49 Bank Ganesha 1500169 50 Bank Victoria (021) 522 8888 51 Bank Jasa Jakarta (021) 6902611 52 Bank Bisnis (022) 2511900 or 2501787 53 OK Bank (021) 278895390 54 Bank Yudha Bhakti (021) 29752975 or 29752999 55 Bank Mitraniaga (021) 5481877 56 BRI Agro 1500494 57 SBI Indonesia 08001724636 or 02139838747 58 Nobu Bank 1500278 59 Royal Bank (021) 63864472 or (021) 63861444 60 Bank INA 1500738 61 Bank Dinar (021) 2312633 62 Amar Bank (031) 99015959 or (021) 4000-5859 63 Bank Sampoerna 1500035 64 Bank BKE (021) 3100422 or 3100448 65 Bank Artos (022) 4200202 66 Bank Mas (021) 57906006 67 Bank Mayora (021) 56966954 68 Bank Index 1500670

Regional Bank

1 BJB 14049 2 Bank DKI (021) 80655555 3 BPBD DIY (0274) 561614 4 Bank Jatim 14044 5 Bank Jambi (0741) 60665 or 60416 6 Bank Aceh (0651) 22966 or 40073 7 Bank Sumut 14002 8 Bank Nagari (0751) 31577 or (0751) 24444 9 Bank Riau Kepri (0761) 47070 10 Bank Sumsel Babel (0711) 1500711 11 Bank Lampung (0721) 487175 12 Bank Kalsel 0800 1122000 13 Bank Kalbar 0807 1888123 14 Bank Kaltimtara 0800 1738877 or (0541) 738877 15 Bank Kalteng 1500526 16 Bank Sulselbar (0411) 859171 17 Bank Sulutgo (0431) 859191 or 861759 18 Bank NTB Syariah 1500667 19 BPD Bali 1500844 20 Bank NTT 14013 21 Bank Maluku (0911) 354215 22 Bank Papua (0967) 532011 23 Bank Bengkulu (0736) 341170 24 Bank Sulteng (0451) 424537 or 429509 25 Bank Sultra (0401) 3121526

If your DANA balance has not been received afterward, please submit your complaint to DIANA (DANA Digital Assistant) on the Me page of the Resolution Center menu on DANA app or you can click here for further assistance.