After topping up your DANA balance, the total amount should increase in real time. If the amount is not added to your balance, please follow the steps below:
- Check the proof of transfer and make sure you enter the phone number registered in DANA.
- Make sure your internet connection is stable and try again in a few moments.
- Make sure your DANA Balance hasn’t reached its limit.
- Please close your DANA app first then clear the DANA app’s cache.
- Make sure your DANA app is updated to the latest version via the Google Play Store or App Store.
- Please change to another network (wifi or cellular).
- Disable the VPN if you are currently connected to a VPN.
- Make sure the transaction you have made has been recorded in the “History” menu with the description “Top Up” in the DANA app.
If your bank balance has decreased and the status of your transaction is successful, you can contact the bank's customer service below.
National Bank
- Bank BCA dan BCA Syariah 150088
- Bank Mandiri 14000
- Bank Mandiri Syariah 14040
- Bank BNI dan BNI Syariah 1500046
- Bank BRI 14017 atau 1500017
- Bank CIMB Niaga dan Niaga Syariah 14041
- Muamalat 1500016
- BTPN 1500300
- Jenius 1500365
- BRI Syariah 1500789
- BTN 1500286
- Permata 1500111
- Danamon 1500090
- Maybank 69811
- Mega 60010 atau 1500010
- Sinarmas 1500153
- Commonwealth 1500030
- Bukopin 14005
- OCBC NISP 1500999
- Citi 69999
- Panin Bank 1500678 atau 60678
- Woori Saudara 1500012
- UOB Indonesia 14008
- J Trust (021) 2926100
- Standard Chartered Bank 68000
- SBI Indonesia (021) 39838747 atau 08001724636
- Rabobank 1500080
- QNB Indonesia (021) 30055300
- MNC International 1500188
- Shinhan Bank 500881
- Mestika 14083
- Mayapada 1500029
- Maspion (031) 5316999
- KEB Hana 1500021
- HSBC 64722
- Deutsche AG (021) 29644401 atau (0231) 2895450
- UOB 14008
- Bank Sumitomo Mitsui Indonesia (021) 80862500
- Bank Resonia Perdania (021) 5701445
- Bank Bumi Arta (021) 2300455 atau (021) 2300893
- BNP Paribas (021) 23586262
- Bank Nusantara Parahyangan (022) 82560100
- Bank Ganesha 1500169
- Bank Victoria (021) 522 8888
- Bank Jasa Jakarta (021) 6902611
- Bank Bisnis (022) 2511900 atau 2501787
- OK Bank (021) 278895390
- Bank Yudha Bhakti (021) 29752975 atau 29752999
- Bank Mitraniaga (021) 5481877
- BRI Agro 1500494
- SBI Indonesia 08001724636 atau 02139838747
- Nobu Bank 1500278
- Royal Bank (021) 63864472 atau (021) 63861444
- Bank INA 1500738
- Bank Dinar (021) 2312633
- Amar Bank (031) 99015959 atau (021) 4000-5859
- Bank Sampoerna 1500035
- Bank BKE (021) 3100422 atau 3100448
- Bank Artos (022) 4200202
- Bank Mas (021) 57906006
- Bank Mayora (021) 56966954
- Bank Index 1500670
Regional Bank
- BJB 14049
- Bank DKI (021) 80655555
- BPBD DIY (0274) 561614
- Bank Jatim 14044
- Bank Jambi (0741) 60665 atau 60416
- Bank Sumut 14002
- Bank Nagari (0751) 31577 atau (0751) 24444
- Bank Riau Kepri (0761) 47070
- Bank Sumsel Babel (0711) 1500711
- Bank Lampung (0721) 487175
- Bank Kalsel 0800 1122000
- Bank Kalbar 0807 1888123
- Bank Kaltimtara 0800 1738877 atau (0541) 738877
- Bank Kalteng 1500526
- Bank Sulselbar (0411) 859171
- Bank Sulutgo (0431) 859191 atau 861759
- Bank NTB Syariah 1500667
- BPD Bali 1500844
- Bank NTT 14013
- Bank Maluku (0911) 354215
- Bank Papua (0967) 532011
- Bank Bengkulu (0736) 341170
- Bank Sulteng (0451) 424537 atau 429509
- Bank Sultra (0401) 3121526
If your DANA balance has not been received afterward, please submit your complaint to DIANA (DANA Digital Assistant) on the Me page of the Resolution Center menu on DANA app or you can click here for further assistance.
