DANA

What should I do if there is a problem with the ATM during cash withdrawal (for example, the money doesn't come out of the machine or the ATM shows an error message), but the cash withdrawal status in the DANA app is successful?

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If there is a problem with the ATM, you can directly contact the BCA Call Center or ATMi Call Center to report the problem.

But if your DANA balance has been deducted, please submit your complaint to DIANA (Digital Assistant DANA) on the Transaction Detail page of the Activity menu in the DANA application, and don't forget to include proof of transaction.