- If your transaction is still 'Pending' when claiming, please contact the sender to contact DIANA (Digital Assistant DANA) for further assistance.
- If the transaction fails due to an expired link, the balance will be refunded to the sender. Please ask the sender to resend the Kode Tunai using a new link.
- If the transaction fails after you have claimed (and the link has not expired), the balance will be refunded automatically. You can try claiming again using a different method.
What should I do if the recipient fails to withdraw the money sent via Send Kode Tunai?
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