What should I do if my DANA Balance was deducted after transacting in the MySmartfren feature, but there is no further confirmation regarding the purchase?
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All Services
All Services
About DANA
About DANA
Account & Profile
Account & Profile
Transaction & Payment
Transaction & Payment
Others
Others
Fraud
Fraud
Balance & Top Up
Balance & Top Up
DANA Foreign Account
DANA Foreign Account
Personal Information
Personal Information

Please submit your Name and Order ID to DIANA (DANA Digital Assistant) on the Me page of the Resolution Center menu in the DANA application for further assistance.