You can cancel/apply for a refund for your train ticket.
According to the policy of PT. KAI, cancellations, and refunds must be made directly at the train station for verification purposes.
Important things regarding the train ticket refund process at the station:
- Cancellations are served at the special station counter no later than 30 minutes before the train's scheduled departure. 2,. how the original proof of identity according to the data listed on the Boarding Pass along with a copy (photocopy).
- A cancellation fee of 25% of the train fare. For more information, contact PT. KAI by telephone at 021-121 (24 hours)
Note: Refunds on the KAI website are only intended for passengers who have registered on the KAI access application
