What if I don't get my OTP code?
Account & Profile
Account & Profile
Account & Profile
  • OTP SMS If you haven't received an OTP after 3 consecutive requests, make sure you have a stable internet connection (WiFi/data package) and service provider signal (Telkomsel/XL/Indosat, etc.).

  • OTP WhatsApp If you haven't received an OTP after 3 consecutive requests, make sure you have a stable internet connection (WiFi/data package) and service provider signal (Telkomsel/XL/Indosat, etc.).

  • OTP Missed Call If you haven't received an OTP after 3 consecutive requests, make sure you have a stable internet connection (WiFi/data package) and service provider signal (Telkomsel/XL/Indosat, etc.).

If this problem persists, please contact DIANA (Digital Assistant DANA) for further assistance.