What is Movie Cancellation Protection in the DANA application?
- Movie Cancellation Protection is add-on insurance found at the DANA cashier when purchasing tickets on Tix ID using DANA as a payment method.
What are the terms and conditions for claiming Movie Cancellation Protection?
- Claims can only be made within a certain period, specifically from the start of the film schedule in the cinema until 30 minutes later.
- You must submit a claim via the DANA application.
- The maximum number of claims submitted for the same transaction number is one submission in one policy period.
- Please prepare supporting documents when you make a claim.
- You must activate location permission when claiming protection.
How much compensation is given if a user cancels watching?
- Compensation for movie cancellation protection claims given is 50% of the ticket purchase price with a maximum of IDR 50,000
How long does it take to submit a claim for movie cancellation protection in the DANA application?
- There are 3 processes for submitting a claim: 1.Claim analysis 5 x 24 hours after the claim document is completed 2.Compensation is provided 5 x 24 hours from claim approval 3.Claim Expiration 7 x 24 hours from the time of request for additional claim documents
How do I claim movie cancellation protection on the DANA application?
- Open the DANA application.
- Tap DANA Siaga on All Services.
- Tap My Insurance.
- Tap the insurance you want to claim.
- Tap Submit Claim.
- Complete the required data, then tap Submit Claim.
- Claim has been successfully submitted!
Where can I see my purchase history of movie cancellation protection on the DANA application?
- You can view your movie cancellation protection purchase history on the DANA Siaga page in the DANA Application
What if I fail to claim movie cancellation protection?
- Don't worry, you can still submit a claim by sending back a photo of your KTP. Make sure the camera quality and lighting conditions are good when taking photos.
What if I have other problems when submitting a claim for movie cancellation protection?
- Please send a complaint to DIANA (DANA Digital Assistant) on the Me page in the Resolution Center menu in the DANA application or you can access it here for further assistance.
