Reporting can be done to help@dana.id or contact DANA Customer Care here for further assistance.

Make sure your report contains the following information:

• The sequence of fraud incidents is concise, concise, and clear.
• Attach a Proof of Transfer Photos/Screenshot (can be an account mutation showing the date and time of the transaction to DANA), Photo/Screenshot Chat or Phone Call Log with the Reported Party (suspected fraud) and/or other supporting evidence that can strengthen your report.

Our Customer Care will contact you to verify the report and follow up within 7x24 hours of reporting.