If your mobile phone number/device is lost:

1. If you have another device, please re-login to your DANA account by entering the number registered with DANA and entering your DANA PIN to verify, then please change your mobile number in the DANA application.
2. However, if you don't have another device, please send a complaint to email help@dana.id for further assistance, by sending the data below:
3. Write down the complaint ticket number given by the DANA Customer Care team.
4. Record and prepare a selfie video holding a piece of paper containing the new mobile number, complaint ticket number, and signature on the paper.
5. Send the selfie video to the email address help@dana.id for further processing.
6. The change of your DANA phone number is being processed.

Note: The complaint ticket number is the number listed on the complaint message that you send to DANA Customer Care. If your mobile phone number expires, you can change your mobile phone number on the DANA app, but make sure you remember your DANA PIN.

1. Open the DANA app.
2. Tap the Me menu, then select the Security Settings menu.
3. Then tap Change Mobile Number.
4. Make sure the DANA number listed is the one you want to change. Then tap Change.

Note: You can only change your mobile phone number once in 90 days. Previous numbers that have been changed cannot be used again. If you don't remember your DANA PIN, please submit your complaint to DIANA (DANA Digital Assistant) on the Me page of the Resolution Center menu on the DANA app for further assistance.