Account & Profile
Account & Profile
Account & Profile
DANA Premium Account Transfer
What is DANA Viz?
What should I do if I enter the wrong PIN or OTP code 3 times in a row when trying to login to DANA, or trying to pay/send money in the DANA app?
What should I do if my DANA account is frozen?
How to change PIN?
Can I register for a DANA Premium account using the same KTP?
What should I do if I fail to register a premium account because the photo on my KTP is unclear or very blurry?
How do I change my mobile phone number?
What should I do if I forget my PIN when trying to log in to the DANA app?
What if my DANA account is used by someone else?
How to process fraud reports to DANA?
Can I use the same DANA account on multiple phones?
What happens to Passkey if I lose my phone?
How secure is Passkey for iOS user?
What if my account is not a DANA Premium account?
Can foreigners have a DANA Premium account?
What documents are required for foreigners to have a DANA Premium account?
Username Guidelines
What is DANA Premium account?
How to upgrade DANA Premium
Why did I fail the DANA Premium registration process?
Is PIN required?
What is OTP missed call feature in the DANA app?
How long do I have to enter the OTP code after receiving the call?
Is there a max. limit for receiving the OTP missed call?
What if I enter the wrong OTP code?
What if I don't see the missed call?
What if I don't receive the call?
Why do I fail to make a transaction using a regular DANA account?
Why does the "Switch device too often" notification appear?
What should I do if I receive the "Switch device too often" notification?
What if I don't get my OTP code?
Why can't I receive the OTP code?
How can I use my DANA account again if my device or phone number is inactive or inaccessible?
DANA Premium with Other Doc
How to set the Passkey on Android?
How to set the Passkey on iOS?
How secure is Passkey for Android user?
How do I activate DANA Viz?
What if I fail to activate DANA Viz?
What if the DANA application cannot be used/Error/No Response/Crash/Bug?
Why does my DANA application has an error?
What if I can't binding my DANA account with another app?
Why I can't unbinding DANA in another application ?
How to delete my DANA Account?
Guidance for completing and downloading a PDF Surat Pengaduan Pengguna
Can the loss I experience will be replaced?
Why can my Debit / Credit Card be saved in someone else's DANA account?
Why was my account identified as a fraud?
I received an indication of fraud on behalf of DANA; how can I follow up?
