Account & Profile
Account & Profile
Fraud
Foreign Users
Account & Profile
How do I report a problem regarding my account?
DANA Premium Account Transfer
What is DANA Viz?
What should I do if I enter the wrong PIN or OTP code 3 times in a row when trying to login to DANA, or trying to pay/send money in the DANA app?
What should I do if my DANA account is frozen?
How to change PIN?
Account blocked due to incorrect password (PIN) input
Can I register for a DANA Premium account using the same KTP?
What should I do if I fail to register a premium account because the photo on my KTP is unclear or very blurry?
How do I change my mobile phone number?
What should I do if I forget my PIN when trying to log in to the DANA app?
What if my DANA account is used by someone else?
How to process fraud reports to DANA?
Can I use the same DANA account on multiple phones?
What happens to Passkey if I lose my phone?
How secure is Passkey for iOS user?
What if my account is not a DANA Premium account?
Can foreigners have a DANA Premium account?
What documents are required for foreigners to have a DANA Premium account?
Username Guidelines
What is DANA Premium account?
How to upgrade DANA Premium
Why did I fail the DANA Premium registration process?
Is PIN required?
What is OTP missed call feature in the DANA app?
How do I enter the OTP number while creating a DANA account?
How long do I have to enter the OTP code after receiving the call?
Is there a max. limit for receiving the OTP missed call?
What if I enter the wrong OTP code?
What if I don't see the missed call?
What if I don't receive the call?
Why do I fail to make a transaction using a regular DANA account?
Why does the "Switch device too often" notification appear?
What should I do if I receive the "Switch device too often" notification?
What if I don't get my OTP code?
Why can't I receive the OTP code?
What if I have waited for 1 hour, but on the third try, I still input the wrong PIN or OTP code 3 times in a row?
What if today I enter the wrong PIN or OTP 2 times, and on the next day, after 1x24 hours, I enter the wrong PIN or OTP again. Will my account be frozen?
Can I use my DANA account without having to wait 1 hour after I input the wrong PIN or OTP for 3 times in a row?
How do I reuse my DANA account if my number/device is lost/expired?
DANA Premium with Other Doc
How to set the Passkey on Android?
How to set the Passkey on iOS?
How secure is Passkey for Android user?
How do I activate DANA Viz?
What if I fail to activate DANA Viz?
What if the DANA application cannot be used/Error/No Response/Crash/Bug?
Why does my DANA application has an error?
What if I can't binding my DANA account with another app?
Why I can't unbinding DANA in another application ?
How to delete my DANA Account?
Guidance for completing and downloading a PDF Surat Pengaduan Pengguna
Can the loss I experience will be replaced?
Why can my Debit / Credit Card be saved in someone else's DANA account?
Why was my account identified as a fraud?
I received an indication of fraud on behalf of DANA; how can I follow up?
