Check your money transfer status in the DANA app in real time. If the money has not been received by the receiver, you can follow these steps:

1. Make sure you input the correct number of the receiver bank account.
2. Make sure you are using the latest version of the DANA app.
3. If you have followed the steps but the receiver still hasn't received the money, please do the following steps:
4. If the status of the transaction is successful in DANA but the receiver has not received the money, you can contact the recipient's bank by including the End-To-End Number listed in the transaction status in the DANA app. Below is the list of bank customer service that you can contact directly:
5. BCA (1-500-888 or e-mail halobca@bca.co.id)
6. BNI (1-500-046 or e-mail bnicall@bni.co.id)
7. BRI (1-500-017 or e-mail callbri@bri.co.id)
8. Mandiri (14000 or e-mail mandiricare@bankmandiri.co.id)
9. Seabank (1-500-130 or e-mail cs@seabank.co.id)
10. If your complaint is related to problems occurring in the DANA app, you can contact DIANA (DANA's Digital Assistant) via the Transaction History page or via the 'Me' page in DANA.