Contact our Customer CareContact Us
DANA USER ACCOUNT
Valid from August 13th, 2020
Hi! Thank you for being DANA User!
At DANA, we want to give you the best experience possible in enjoying every financial services that we provide both now and in the future. Your Privacy and security of Personal Data will always be very important to us. Therefore, we describe transparently on how we may collect, retain and use your Personal Data as set out below.
As described further in the Terms and Conditions for DANA User (“Terms and Conditions”), DANA App is an integrated life-style services app designed by PT EDIK for Users. DANA App provides a gateway for registered User to use payment system services in the form of electronic money, electronic wallet, and fund transfers, as well as participating in a variety of activities, including interacting with friends, accessing information or promotions, and making payments.
DANA App is provided free of charge for registered User. Anyone can sign up for an account on DANA App (“DANA Account”) with PT EDIK which is a non-bank institution that has obtained a license as an electronic money issuer (stored value facility), electronic wallet, and fund transfer organizer under supervision of Bank Indonesia as the authorized authority to supervise the implementation of the payment system.
If the User does not provide such Personal Data to us, it may cause us being unable to provide DANA App services to User or to comply with any laws or guidelines issued by the regulator or relevant authorities.
The word “including” shall not be limiting.
Personal Data including but not limited to name, address, place of birth, occupation, telephone number, facsimile number, bank account, credit and/or debit card information (including direct debit), gender, identity number issued by authorized institution or authority (Including KTP (ID Card), SIM (Driving License), and Passport) or other government-issued identification, photos, nationality, telephone numbers of DANA User’s and non-User’s enlisted in contacts list of DANA User’s mobile phone, and biometric information (including but not limited to face recognition), as well as other information that is directly or indirectly, either separately or collectively with other information, can be used to identify User.
DANA may obtain User’s Personal Data from various sources (e.g. from User or third parties) at any time, including but not limited to, when User accessing DANA App or make transactions using DANA App, including data related to:
DANA may collect User’s Personal Data from third parties (including agents, vendors, suppliers, contractors, partners, and other parties who provide services to DANA or other partners cooperating with DANA. In that case, the third party is responsible to obtain approval from the authorized parties required in the collection and disclosure of User's Personal Data to DANA, and DANA will process the Personal Data by depending on the approval that has been obtained by the third party. In this case, DANA will utilize User's Personal Data for cooperation purposes of DANA with the third party.
We may process, analyze and/or use the Personal Data that we obtained about User for the following purposes as well as other purposes permitted by applicable laws and regulations, including:
We might also use User's Personal Data in other ways, which will be accompanied by a special notification from us when the data is collected for the User's approval.
4.1 User’s Personal Data held by us will be kept confidential, but we may provide such information to the following parties (domestically or abroad) for the purposes set out in the provisions of Part 3 above:
4.2 DANA may also disclose and share User Personal Data with the parties that mentioned above for following purposes:
4.3 DANA will not sell or rent User Personal Data to other party.
4.4 Other than as regulated above, DANA can disclose and share User Personal Data for purposes as well as to other party, after obtaining User’s consent to do disclose the Personal Data.
As determined in Part 3 point 9 above, DANA can use User Personal Data in direct marketing activities from time to time. In such case, User will be asked to provide approval of the direct marketing activities to be carried out by DANA in accordance with the scope and in manner which fully appropriate and comply with all requirements set forth in this Part. If User then give that approval, please note that :
We take all reasonable steps to the extent possible including providing technical, administrative and physical protection to help protect User Personal Data that we process from risk loss, misuse, and unauthorized access, disclosure, change and destruction.
We will save and ensure our service provider for store User Personal Data only as long as necessary for the purposes that already specified in this notification and in accordance with the requirements in applicable laws.
User Personal Data will only be stored for as long as necessary to fulfill the purpose of its collection or as long as such storage is required or permitted by applicable laws.
For User who registered in DANA then register information and User Account information (if any) can be seen and changed in the DANA Application through User Account, which is protected by password, PIN code, or other security method. We remind the User not to reveal the password or PIN code, or other security key to any party. Our employees, officers, agents, and representatives do not know and will never ask User’s password in communication through telephone that never be asked or through unsolicited e-mail media. If User use a device that can be used by another person (public device), then User must choose not to store User’s log-in information (for example: user ID and password) on that device. You are responsible for maintaining the confidentiality of your account details , including password, PIN code, and One Time Password (OTP) from anyone and are responsible for the security of the device you use.
We have policy to choose to enter or exit from data base. If User want to unsubscribe receiving email from us, can click the unsubscribe link included in every email.
However, from time to time we can send e-mail, Message, or other media communication that we assume necessary for the purpose of providing services, and not promotion. You can choose to not receive e-mail, Message, or other communication.
DANA is committed to protecting your Personal Data as our User where we strive to implement technical measures as best as possible, in accordance with industry or laws and regulations, to protect the security of your Personal Data. However as User, you must understand that there is no system that fully secure. Therefore, as User, you are obliged to implement measures to protect DANA User Account by maintaining the authority of the Mobile Number and Device that used to access DANA Applicatin, and using and keeping secret’s of the password and/or strong PIN code and unique to prevent access undesirable.
13.1 DANA save your Personal Data as a User for as long as it is necessary to provide DANA services and for the legitimate and important business purposes, including:
13.2 You have entitled to request access to the historical Personal Data that has been submitted to us. In such case, we will provide the information in our format, with regard to compatibility and reasonable practices. You can convey request access via Help Center that available in DANA Application, or the contact information provided in Part 14.
13.3 You have entitled to make correction or update Personal Data that has been submitted to us. You can make correction or updates through DANA Application or via Help Center that available in DANA application, or the contact information provided in Part 14.
13.4 You have entitled to make request the removal of Personal Data that has been submitted to us that is no longer relevant, in accordance with laws and regulations. You can convey the removal request via Help Center that available in DANA application, or contact information provided in Part 14.
If the User want to ask the question or submit complaint, please contact DANA Customer Service below :
PT Espay Debit Indonesia Koe (DANA)
Gd Capital Place Office Tower 18 Floor
Jalan Jend. Gatot Subroto Kav 18, South Jakarta 12710
Office Hour: Monday – Friday, 08.30 a.m – 17.00 p.m