{"id":138,"date":"2025-06-11T20:34:47","date_gmt":"2025-06-11T13:34:47","guid":{"rendered":"https:\/\/dana-blog.dana.id\/?p=138"},"modified":"2026-09-14T15:43:52","modified_gmt":"2026-09-14T08:43:52","slug":"pengaduan-aplikasi-dana-kemana","status":"publish","type":"post","link":"https:\/\/dana-blog.dana.id\/pengaduan-aplikasi-dana-kemana\/","title":{"rendered":"Pengaduan DANA ke Mana? Ini Cara Menghubungi DIANA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Mengalami masalah dengan akun atau transaksi DANA? Kamu bisa melakukan pengaduan melalui <strong>DIANA (Asisten Digital DANA)<\/strong> langsung dari aplikasi DANA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caranya mudah. Buka <strong>DANA \u2192 Saya \u2192 Pusat Resolusi \u2192 DIANA<\/strong>, lalu pilih masalah yang kamu alami dan ikuti petunjuk yang diberikan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ke Mana Jika Ingin Mengirim Pengaduan DANA?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk melaporkan masalah akun atau transaksi, kamu bisa menggunakan <strong>DIANA<\/strong>, Asisten Digital DANA yang tersedia melalui aplikasi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIANA dapat membantu kamu mendapatkan bantuan terkait berbagai masalah saat menggunakan DANA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selain DIANA, DANA juga memiliki kanal Customer Service resmi seperti <strong>Call Center 1500 445<\/strong> dan <strong>email <a href=\"mailto:help@dana.id\">help@dana.id<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cara Melakukan Pengaduan di Aplikasi DANA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk menghubungi DIANA, ikuti langkah berikut:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buka aplikasi <strong>DANA<\/strong>.<\/li>\n\n\n\n<li>Pilih menu <strong>Saya<\/strong>.<\/li>\n\n\n\n<li>Pilih <strong>Pusat Resolusi<\/strong>.<\/li>\n\n\n\n<li>Pilih <strong>DIANA<\/strong>.<\/li>\n\n\n\n<li>Pilih masalah yang kamu alami.<\/li>\n\n\n\n<li>Ikuti petunjuk yang diberikan.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Jelaskan masalah secara singkat dan jelas agar lebih mudah diperiksa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DIANA dan Customer Care DANA tersedia selama <strong>24 jam<\/strong> untuk membantu pengguna yang membutuhkan bantuan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Masalah Apa Saja yang Bisa Dilaporkan?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kamu bisa menggunakan DIANA jika mengalami masalah seperti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>transaksi gagal;<\/li>\n\n\n\n<li>saldo belum masuk;<\/li>\n\n\n\n<li>top up bermasalah;<\/li>\n\n\n\n<li>transfer belum diterima;<\/li>\n\n\n\n<li>masalah akun;<\/li>\n\n\n\n<li>transaksi yang tidak dikenali;<\/li>\n\n\n\n<li>kendala lain saat menggunakan DANA.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Jika masalah berkaitan dengan transaksi, cek juga menu <strong>Aktivitas<\/strong> untuk melihat status transaksi tersebut.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cara Melaporkan Transaksi DANA yang Bermasalah<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kalau ada masalah pada transaksi, lakukan langkah berikut:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Buka menu <strong>Aktivitas<\/strong>.<\/li>\n\n\n\n<li>Pilih transaksi yang bermasalah.<\/li>\n\n\n\n<li>Cek status transaksi.<\/li>\n\n\n\n<li>Pilih menu bantuan jika tersedia.<\/li>\n\n\n\n<li>Jika masih membutuhkan bantuan, hubungi DIANA.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Untuk beberapa jenis transaksi seperti QRIS, DANA juga menyediakan tombol <strong>Butuh Bantuan<\/strong> pada detail transaksi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Baca juga:&nbsp;<a href=\"https:\/\/www.dana.id\/blog\/daftar-kontak-resmi-dana-yang-dapat-anda-hubungi\/\">Daftar Kontak resmi DANA Yang Dapat Anda Hubungi<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Apa yang Perlu Disiapkan Saat Membuat Pengaduan?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sebelum membuat laporan, siapkan informasi yang berkaitan dengan masalah kamu, seperti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tanggal dan waktu transaksi;<\/li>\n\n\n\n<li>jumlah transaksi;<\/li>\n\n\n\n<li>ID transaksi jika tersedia;<\/li>\n\n\n\n<li>bukti atau screenshot;<\/li>\n\n\n\n<li>kronologi singkat.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Informasi yang jelas akan membantu proses pengecekan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bagaimana Jika Pengaduan Belum Selesai?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kalau masalah belum selesai, cek kembali laporan melalui DIANA dan ikuti petunjuk yang diberikan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hindari membuat banyak laporan untuk masalah yang sama jika laporan sebelumnya masih dalam proses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jika membutuhkan alternatif kanal resmi, kamu juga bisa menghubungi <strong>Call Center DANA 1500 445<\/strong> atau mengirim email ke <strong><a href=\"mailto:help@dana.id\">help@dana.id<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Hati-Hati Customer Service DANA Palsu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Saat membutuhkan bantuan, gunakan hanya kanal resmi DANA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DANA <strong>tidak menyediakan Customer Service melalui WhatsApp untuk menerima pengaduan<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jangan percaya nomor WhatsApp yang mengaku sebagai Customer Service DANA dan meminta:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PIN DANA;<\/li>\n\n\n\n<li>kode OTP;<\/li>\n\n\n\n<li>password;<\/li>\n\n\n\n<li>transfer uang;<\/li>\n\n\n\n<li>klik link mencurigakan.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Jangan pernah memberikan PIN atau OTP kepada siapa pun.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ Pengaduan DANA<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Pengaduan DANA ke mana?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kamu bisa melakukan pengaduan melalui <strong>DIANA<\/strong> di aplikasi DANA melalui menu <strong>Saya \u2192 Pusat Resolusi \u2192 DIANA<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bagaimana cara menghubungi Customer Service DANA?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kamu bisa menggunakan DIANA melalui aplikasi DANA. Kanal resmi lainnya adalah <strong>Call Center 1500 445<\/strong> dan <strong>email <a href=\"mailto:help@dana.id\">help@dana.id<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Apakah Customer Service DANA tersedia 24 jam?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ya. Customer Care DANA tersedia selama 24 jam untuk membantu pengguna.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Apakah DANA memiliki WhatsApp Customer Service?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tidak. WhatsApp bukan kanal Customer Service DANA untuk menerima pengaduan. Gunakan DIANA, Call Center 1500 445, atau <a href=\"mailto:help@dana.id\">help@dana.id<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Bagaimana cara melaporkan transaksi DANA yang gagal?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cek transaksi melalui menu <strong>Aktivitas<\/strong>. Jika masih mengalami masalah, gunakan bantuan pada transaksi atau hubungi DIANA melalui Pusat Resolusi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Apa yang perlu disiapkan saat membuat pengaduan?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Siapkan informasi transaksi, tanggal kejadian, jumlah transaksi, ID transaksi jika ada, serta bukti pendukung.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ada Masalah dengan DANA? Gunakan Kanal Resmi<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kalau mengalami masalah dengan akun atau transaksi DANA, kamu bisa menggunakan <strong>DIANA melalui Saya \u2192 Pusat Resolusi<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jika membutuhkan pilihan lain, gunakan <strong>Call Center DANA 1500 445<\/strong> atau <strong><a href=\"mailto:help@dana.id\">help@dana.id<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Selalu gunakan kanal resmi dan jangan pernah memberikan PIN maupun kode OTP kepada siapa pun.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/link.dana.id\/DANABlog\"><img decoding=\"async\" src=\"https:\/\/a.m.dana.id\/danaweb\/cms\/Download_DANA_1df91b31c4.png\" alt=\"Download DANA\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Mengalami masalah dengan akun atau transaksi DANA? Kamu bisa melakukan pengaduan melalui DIANA (Asisten Digital DANA) langsung dari aplikasi DANA. Caranya mudah. Buka DANA \u2192 Saya \u2192 Pusat Resolusi \u2192 DIANA, lalu pilih masalah yang kamu alami dan ikuti petunjuk yang diberikan. Ke Mana Jika Ingin Mengirim Pengaduan DANA? Untuk melaporkan masalah akun atau transaksi, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/a.m.dana.id\/danaweb\/cms\/pengaduan_aplikasi_dana_kemana_c85e21ceeb.webp","fifu_image_alt":"Pengaduan Jika Ada Masalah dengan Akun DANA","footnotes":""},"categories":[11],"tags":[],"class_list":["post-138","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dana-info"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pengaduan DANA ke Mana? 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